Sera Raffy Nature
- In stock, ready to ship
- Inventory on the way
- Live Arrival Guarantee
- Get free shipping on non-live fish orders over $75 and live fish orders over $300.
- All our live fish, shrimp, snails are care with love and passion, when through minimum of 14 days quarantined and shipped from Splashy Fish facility in Springfield, Virginia, USA
This is only apply to live fish order.
Live Arrival Guarantee:
Benefit from our extensive experience in shipping live fish. In 2021, our records indicated a mere 0.5% dead-on-arrival (DOA) rate for all live fish orders, compared to the industry standard of 1.5%. These numbers translate to only 5 out of 1000 orders experiencing DOA fish.
At Splashy Fish, customer satisfaction is our priority. That's why we provide a 100% Live Arrival Guarantee on all animals shipped via USPS, UPS, or FedEx. Please note - Splashy Fish reserves the right to void Live Arrival Guarantee protection under the following circumstances:
- The customer has chosen USPS First Class Mail as a shipping method.
- The shipping address is a PO Box address
- The order was refused delivery by the customer.
- If the order is returned to the sender for any reason. For instance, an incorrect shipping address, an undeliverable address, etc.
- The order was held for pick up at USPS, UPS, and FedEx offices for longer than 24 hours after the last update on the tracking number.
- The Live Arrival Guarantee claim does not include all the requirements mentioned below
- The Live Arrival Guarantee claim is made after the claim period mentioned below.
- The animals are not in their original packaging
Live Arrival Guarantee Claim Period:
For Live Fish and other invertebrates: one and a half hours (1.5 hours) after the posted delivery time.
For Snails: 48 hours after the posted delivery time.
Steps to claim Splashy Fish's Live Arrival Guarantee:
- Take a picture of the shipping box and the shipping label.
- For live fish and other invertebrates: Please provide two pictures of each bag (containing the dead fish) upon arrival. Ensure the images display the bag in its original, unopened condition with the original rubber band intact
- For Snails: Position the snail in one corner of the tank. If the snail does not move within 48 hours, please take several pictures of the snail's opening
- Send an email to DOA@splashyfishstore.com with the subject line: DOA and Your Order Number, or message us on social media.
- In the body of the email, include your tracking number.
- The claim must be sent within the claim period mentioned above.
After submitting the required information, please allow us 1-3 business days to determine the cause of the issue. If the claim is valid and approved by our team, you will
- Receive a store credit for future purchases, excluding the shipping cost, of the dead-on-arrival fish
If the Live Arrival Guarantee claim does not meet all listed requirements, Splashy Fish reserves the right to reject it.
Shipping live animals and plants is a complex process, and temperature plays a crucial role in ensuring the safe and secure delivery of your order.
If the highest daytime temperature in your location and the lowest nighttime temperature here in Springfield, Virginia—where our facility is situated—fall below 40°F or exceed 90°F, we will proactively delay your order. This measure is taken to prioritize the well-being of the animals and plants.
For the safety of our living cargo and to protect your investment, we retain the right to suspend shipping as necessary due to extreme weather conditions. Our Splashy Fish team will assess the situation and determine if it is unsuitable to ship, considering the safety of the animals.
To stay informed or address any questions or concerns, feel free to reach out to our dedicated Splashy Fish Support team via email at support@splashyfishstore.com.
Once our team prints and packs your order, we'll notify you via email. This notification will include your tracking number and the expected arrival day. If you opt for UPS 2 Day shipping, your package should arrive within 2 days after shipment. Similarly, if you choose UPS 1 Day, your order will reach you the day after it is shipped. In the case of orders containing only plants or dry goods, they may be shipped via USPS, provided that this is the selected shipping option during checkout.
We ship all of the customer orders from our warehouse located in Springfield, VA. We pack and ship our orders depending on the orders with the exception of someday we cannot ship out live fish.
All Orders: will be shipped out from Monday to Thursday each week for overnight shipping by UPS.
Sunday: (Splashy Day) Today is the day we let our hard-working team members and our fish to destress and ready for the following week's shipment.
For more information regarding about shipping please visit us our Shipping Policy and Schedule
sera Raffy I Nature is the treat without dyes and preservatives consisting of natural, gently dried gammarus (43.5%), shrimps (43.5%), small fish and krill for terrapins and other (occasionally) carnivorous smaller reptiles as well as amphibians.
The blend, which represents the natural nutrition spectrum, is rich in optimally useable protein, omega fatty acids, valuable carotenoids, minerals and trace elements as well as in fibers that regulate digestion.
This tasty snack supports disease resistance, development and liveliness when fed regularly.
sera Raffy P Nature is the staple food consisting of floating, gently manufactured granules for carnivorous reptiles such as terrapins.
The balanced, tasty composition with animal and selected veggie ingredients is characterized by optimally digestible protein, easily digestible carbohydrates and a high amount in omega fatty acids.
The terrapin food safely covers the basic requirements of carnivorous reptiles. Their healthy development and liveliness is being supported.
sera Raffy Royal Nature is the treat without dyes and preservatives consisting of natural, gently dried fish (50%) and shrimps (50%). It is the special snack for terrapins as well as other bigger carnivorous reptiles, amphibians and big predatory ornamental fish.
The rather big food animals must be torn into small chunks by the turtles, which represents the natural feeding behavior.
The food is very rich in optimally digestible protein, omega fatty acids, minerals and trace elements. This attractive snack supports development and liveliness when fed regularly.
Information about composition change at the end of 2021: Gammarus pulex has always been the preferable natural food for carnivorous terrapins. This is traditionally due to the high quality nutritional profile as well as the high availability of gammarus. Unfortunately, the effects of climate change can be noticed also in this area. Warming of Gammarus source waters in 2021 had a negative impact on harvest levels. Since catching them sustainably is very important to sera, and only this can ensure a contribution to lasting preservation of the species, sera decided to also include shrimps in the composition of the product sera Raffy I. These replace 50% of the gammarus percentage and provide an even better dietary balance due to their higher protein percentage. At the same time, gammarus still present in the product ensures appropriate supply of the animals with calcium, magnesium, trace elements and beta carotene.
Natural reptile food
This product belongs to the "sera Nature" product range and does not require any dyes and preservatives. The colors of the different food types are due to the natural ingredients. A varied diet with ingredients close to nature is the best protection against deficiencies, and supports health and liveliness of the reptiles. The Nature food types therefore contain natural ingredients such as spirulina, gammarus or gently dried herbs and blossoms. The signets on the package front side indicate these ingredients and their amounts in the food.
Product information
Compound feed for all terrapins
Feeding guide
Feed several times a week in-between meals, only as much as the animals take up within a short time.
Ingredients
shrimps (44%), gammarus (43%), fish, krill.
Guaranteed analysis
Min. Crude Protein 54.5%, Min. Crude Fat 6.0%, Max. Crude Fiber 7.7%, Max. Moisture 9.4%, Max. Crude Ash 19.1%, Min./Max. Calcium 3.5% / 7.0%, Min. Phosphorus 1.0%.
