I ordered Mystery snails on 1/1/26. I understood it was a holiday and shipping would be delayed. Communication is horrible. I asked when they would be shipped out so I could make arrangements and make sure I was home. I got a generic email saying shipping was delayed due to weather. Last week the temperatures at both my location and shipping location were very nice (I’m in Ohio ) still no shipping. I contacted them again. I got same generic email. Yesterday I did get a different email and they addressed me by a totally different name. I’ve purchased fish and other live items online several times with different companies and never had such a difficult time.
I did request a refund today.
I’m not sure when they think we will have better weather conditions than we had way above freezing last week. Maybe they should close down their web orders until May 😂
Hope you have better luck than I did.
BEWARE!! I had a very disappointing experience with this seller. When I placed my order, there was no disclosure of a 5–7 business-day processing time. These terms appeared after checkout, which I never agreed to. I contacted SplashyFish immediately to cancel, but they ignored all of my messages and shipped the order anyway.
I also paid $40 for overnight shipping, which was never provided. I got my order 8 days later.
The fish arrived dead, with ice packs surrounding him (WTF). He was incredibly SMALLER than pictured, and the lack of communication throughout the process was unacceptable. Between the undisclosed delays, ignored cancellation request, failure to provide the paid shipping service, and receiving a dead fish, this transaction was handled extremely poorly.
Buyers deserve transparency, prompt communication, and responsible handling of live animals—none of which I received here.
I only see positive reviews = deceptive business practices. I can’t be the only one.
Bought this plant as a culture on April 5th this year and look at it now left side of the tank from top to bottom trimming tonight
Went into the Splashy store and left with more than I intended! It was incredibly stocked with THE most beautiful healthy dumbo guppies I’ve seen in the area. Got a few along with a bunch of neon green tetras that have all settled wonderfully into my tank! The shop associates were all so knowledgable and kind. Shout out to Allan who helped us out! He really knew his stuff! I’ve checked out quite a few local LFSes and this is the best by far. Already planning my next haul!
I’m a bettas lover. The fish that the large chain stores sell, almost always end up with a tumor or some other genetic problem. For me, I will only order from Splashy Fish. I want my bettas to be healthy and live a long life. I couldn’t be happier with my bettas from here.
My existing Betta fish expired after 2 years. I decided to investigate online stores. I was a bit apprehensive for many reasons. My biggest concern being, getting a healthy fish delivered to Wisconsin from long distance during winter months. I decided to give it a try. I ordered a Giant Betta (GB 48). It arrived on Feb. 2, 2024. There was a one day delay. I was a little nervous about a transit time of 2 days in cold temps. Splashy Fish Team was very supportive and assured me that they consider the distance & weather conditions when packing & shipping my fish. My fish was received in good condition. I followed all of protocol for acclimating my new Betta into the tank. So far, it seems to be going well. I am very pleased with the entire experience. I hope my Betta continues to stay healthy.
Genetics on these fish seemed very weak. I purchased 7 and they all died within 2 weeks. A proper quarantine in a cycled tank was done. Wouldn’t recommend to anyone! Plus the way they keep their bettas in the store is gut wrenching. Clearly, they’re profit driven and that’s about it. And to top it off the communication through out the purchase was awful! Didn’t let me know when my fish were gonna ship and took multiple days to even get an automated response.
I spent hours agonizing which male betta fish to order and I finally pulled the trigger. It was easy to scroll through the various options and the videos attached to each specimen was very helpful. The video helped me pick the five I chose. Thank you
TLDR - healthy fish, clean store, single owner who cares about his craft!
I had almost given up on getting fresh water fish then I was lucky enough to have Splashy Fish open its new retail store close to my home. There is literally no place (that I could find) to get healthy freshwater fish then came Splashy. The shop is very clean and the tanks are filled with awesome, healthy fish. All the fish I have purchased are alive and well. Id give 10 stars if I could:)
First I want to say this shop has integrity! I initially ordered 2 betta for 2 tanks, but Mr. Nguyn called telling me one was not healthy and did not meet his standards to be shipped. His honesty says so much. My money was refunded and per my request the other betta was sent. She arrived carefully packaged, warm, and safe. She is absolutely beautiful and HEALTHY! She is very social, especially at feedings, and adjusted quickly to her new home with lots of plants, 2 cories, a nerhite snail, and a few pearl danios. I WILL be ordering from Splashy Fish again.
This is my second time at Splashy Fish. Nguyen the owner is very knowledgeable and nice and will answer any questions regarding fish keeping. He has a great selection of tropical fish including some I couldn’t find in stores and also loads of high quality healthy beta fish. Can’t recommend this store enough.
