Fish are highly sensitive to temperature fluctuations, and our commitment to their well-being is paramount, especially during the challenging Winter and Summer seasons. We prioritize the health and safety of the fish during transit and strive to enhance your overall shopping experience.
If the highest daytime temperature in your location and the lowest nighttime temperature here in Springfield, Virginia—where our facility is situated—fall below 40°F or exceed 90°F, we will proactively delay your order. This measure is taken to prioritize the well-being of the animals and plants.
Shipping live fish during extreme weather conditions poses significant risks. In the interest of ethical treatment, humane practices, and to avoid unnecessary expenses on your end, we refrain from shipping live fish orders if we anticipate delays that could potentially lead to the demise or stress of your fish. Instead, we opt to wait for more favorable weather conditions before dispatching your order, utilizing UPS Next Day Air service for swift and secure transportation.
For all live fish orders, we employ a 1.5" thick insulated foam box to safeguard them during extreme weather in both summer and winter. Additionally, during winter shipments, we include complimentary heat packs. It's important to note that these heat packs cease to generate heat if the temperature drops below 32°F.
To ensure the safe and timely arrival of your beloved pets, we actively monitor temperatures across the United States on a daily basis. This meticulous tracking is aimed at guaranteeing that your aquatic companions reach you in optimal condition, ensuring your satisfaction.
We strongly advise our customers to exercise caution and refrain from placing orders during extreme weather conditions in their respective locations. This proactive approach contributes to the well-being of the fish and promotes a positive experience for you as our valued customer.