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For general questions related to products, order please use our website chat options. 

Live Arrival Guarantee Claim: (2-3 business days reply)

For all order require to submit Live Arrival Guarantee claim. Please include your order number or the photo of your packing list located in your shipping box and the photo of the fish/animal arrived dead in the original package. Please visit our Live Arrival Guarantee for more information to proper file a claim regarding about our guarantee. 


Anonymous Recommendation please visit this link if you would like to give us any anonymous recommendation. We appreciate any feedback. 

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