Sera Koi Professional Food
- In stock, ready to ship
- Inventory on the way
- Live Arrival Guarantee
- Get free shipping on non-live fish orders over $75 and live fish orders over $300.
- All our live fish, shrimp, snails are care with love and passion, when through minimum of 14 days quarantined and shipped from Splashy Fish facility in Springfield, Virginia, USA
This is only apply to live fish order.
Live Arrival Guarantee:
Benefit from our extensive experience in shipping live fish. In 2021, our records indicated a mere 0.5% dead-on-arrival (DOA) rate for all live fish orders, compared to the industry standard of 1.5%. These numbers translate to only 5 out of 1000 orders experiencing DOA fish.
At Splashy Fish, customer satisfaction is our priority. That's why we provide a 100% Live Arrival Guarantee on all animals shipped via USPS, UPS, or FedEx. Please note - Splashy Fish reserves the right to void Live Arrival Guarantee protection under the following circumstances:
- The customer has chosen USPS First Class Mail as a shipping method.
- The shipping address is a PO Box address
- The order was refused delivery by the customer.
- If the order is returned to the sender for any reason. For instance, an incorrect shipping address, an undeliverable address, etc.
- The order was held for pick up at USPS, UPS, and FedEx offices for longer than 24 hours after the last update on the tracking number.
- The Live Arrival Guarantee claim does not include all the requirements mentioned below
- The Live Arrival Guarantee claim is made after the claim period mentioned below.
- The animals are not in their original packaging
Live Arrival Guarantee Claim Period:
For Live Fish and other invertebrates: one and a half hours (1.5 hours) after the posted delivery time.
For Snails: 48 hours after the posted delivery time.
Steps to claim Splashy Fish's Live Arrival Guarantee:
- Take a picture of the shipping box and the shipping label.
- For live fish and other invertebrates: Please provide two pictures of each bag (containing the dead fish) upon arrival. Ensure the images display the bag in its original, unopened condition with the original rubber band intact
- For Snails: Position the snail in one corner of the tank. If the snail does not move within 48 hours, please take several pictures of the snail's opening
- Send an email to DOA@splashyfishstore.com with the subject line: DOA and Your Order Number, or message us on social media.
- In the body of the email, include your tracking number.
- The claim must be sent within the claim period mentioned above.
After submitting the required information, please allow us 1-3 business days to determine the cause of the issue. If the claim is valid and approved by our team, you will
- Receive a store credit for future purchases, excluding the shipping cost, of the dead-on-arrival fish
If the Live Arrival Guarantee claim does not meet all listed requirements, Splashy Fish reserves the right to reject it.
Shipping live animals and plants is a complex process, and temperature plays a crucial role in ensuring the safe and secure delivery of your order.
If the highest daytime temperature in your location and the lowest nighttime temperature here in Springfield, Virginia—where our facility is situated—fall below 40°F or exceed 90°F, we will proactively delay your order. This measure is taken to prioritize the well-being of the animals and plants.
For the safety of our living cargo and to protect your investment, we retain the right to suspend shipping as necessary due to extreme weather conditions. Our Splashy Fish team will assess the situation and determine if it is unsuitable to ship, considering the safety of the animals.
To stay informed or address any questions or concerns, feel free to reach out to our dedicated Splashy Fish Support team via email at support@splashyfishstore.com.
Once our team prints and packs your order, we'll notify you via email. This notification will include your tracking number and the expected arrival day. If you opt for UPS 2 Day shipping, your package should arrive within 2 days after shipment. Similarly, if you choose UPS 1 Day, your order will reach you the day after it is shipped. In the case of orders containing only plants or dry goods, they may be shipped via USPS, provided that this is the selected shipping option during checkout.
We ship all of the customer orders from our warehouse located in Springfield, VA. We pack and ship our orders depending on the orders with the exception of someday we cannot ship out live fish.
All Orders: will be shipped out from Monday to Thursday each week for overnight shipping by UPS.
Sunday: (Splashy Day) Today is the day we let our hard-working team members and our fish to destress and ready for the following week's shipment.
For more information regarding about shipping please visit us our Shipping Policy and Schedule
sera KOI Professional Winter Food is a staple food for Koi and other valuable pond fish at low temperatures according to their natural requirements.
The essential, highly unsaturated omega-3 fatty acids [Eicosapentaenic acid (EPA) and Docosahexaenic acid (DHA)] provide energy and protect the cell membranes. The food is particularly easy to digest due to the reduced carbohydrate amount.
The food quickly sinks down to the bottom where the fish dwell and look for food during winter. It is excellently suited for feeding at temperatures below 12°C (54°F).
For an extra energy portion at temperatures above 17°C (63°F)
Summer is growth time for Koi and other pond fish. Plenty of energy is required for this, which is obtained from high quality food.
sera KOI Professional Summer Food provides a balanced protein/fat ratio. Strong and healthy growth and optimal energy supply are the result.
The unique sera process of co-extrusion allows combining differently treated ingredients. The ring contains high quality proteins and fats according to the natural nutrition spectrum of the fish for optimal digestibility. The core consists, among others, of essential vitamins, minerals and trace elements for healthy growth and a strong immune system.
Easily digestible food for temperatures below 17°C (63°F)
Below 17°C (63°F), the metabolism of the fish is not fully effective any more. The food must therefore be particularly easy to digest. This is the only way Koi can prepare for winter or start into the year in spring.
sera KOI Professional Spring/Autumn Food considers the special nutritional requirements of Koi and other pond fish at temperatures below 17°C (63°F).
The unique sera process of co-extrusion allows combining differently treated ingredients. The ring contains ingredients that are particularly easy to digest and relieve metabolism. The core consists, among others, of essential vitamins, minerals and trace elements for healthy growth and a strong immune system. Additional vitamin C furthermore strengthens disease resistance and reduces sensitivity against diseases.
Complete feed for all Koi
Feeding guide
Feed between 8 and 17°C (46 and 63°F) water temperature, but only as much as the fish can consume within a short time. Do not overfeed.
Ingredients
fish meal, corn starch, wheat gluten, wheat flour, Ca-caseinate, brewers yeast, wheat germ, fish oil, mannan oligosaccharides (0.4%), spirulina, krill, green-lipped mussel meal, stinging nettle, herbs, alfalfa, parsley, sea algae, paprika, spinach, Haematococcus algae, garlic, carrots.
Guaranteed analysis
Min. Crude Protein 40.3%, Min. Crude Fat 6.8%, Max. Crude Fiber 5.9%, Max. Moisture 5.7%, Max. Crude Ash 7.5%.
Additives
Vitamins and provitamins: Vit. A 16,800 IU/lb., Vit. D3 820 IU/lb., Vit. E (D, L-a-tocopheryl acetate) 54 IU/lb., Vit. B1 16 mg/lb., Vit. B2 41 mg/lb., Stabilized Vit. C (L-ascorbyl monophosphate) 450 mg/lb.
