sera Koi Royal
- In stock, ready to ship
- Inventory on the way
- Live Arrival Guarantee
- Fast shipping
- All our live fish, shrimp, snails are care with love and passion, when through minimum of 14 days quarantined and shipped from Splashy Fish facility in Springfield, Virginia, USA
This is only apply to live fish order.
Live Arrival Guarantee:
We have a lot of experience with shipping live fish orders. In 2021, Our records showed that we only have a 0.5 % Dead on Arrival rate for all live fish orders, compared to the industry standard is at 1.5%. This means that out of 1000 live orders that we shipped to our customer only 5 orders would have fish that arrived dead.
At Splashy Fish, we ensure that our customers are happy and satisfied with their orders. We offer a 100% Live Arrival Guarantee on all of our animals that are shipped to the customer via USPS, UPS, and FedEx.
Splashy Fish has the right to void Live Arrival Guarantee protection if these circumstances include:
- The customer has chosen USPS First Class Mail as a shipped method.
- Shipping address to a PO Box
- The order was refused delivery by the customer.
- The order was return to sender for any reason such as but not limited to wrong shipping address, the address is undeliverable, etc.
- The order was held for pick up at USPS, UPS, FedEx offices no longer than 24 hours after the last update on the tracking number.
- Live Arrival Guarantee claim does not include all the requirements mentioned below
- Live Arrival Guarantee claim made after the arrival period is mentioned below.
- The Fish/Animal have to be in original packaging.
Live Arrival Guarantee Claim Period:
For Live Fish and other invertebrates: one and a half hours (1.5 hours) of posted delivery time or customer received time.
For Snails: 48 hours of posted delivery time or customer received time.
How to claim for Splashy Fish's Live Arrival Guarantee:
If there is an incident when your fish are delivered "dead on arrival,”
- Take 1 picture of the shipping box and the shipping label.
- For live fish and other invertebrates: Take 2 pictures of each of the fish bags that is dead on arrival (the pictures have to show the bag in its original condition, unopened with the original rubber band)
- Send us an email to DOA@splashyfishstore.com with the subject line: DOA and Your Order Number OR messaged us on our social media
- Body of the text: Your tracking number
- The claim must be sent within the claim period mentioned above.
After submitting all the information required above it will take us 1 to 3 business days to determine the cause of dead on arrival. If the claim was valid and approved by our team, Once We approved your claim, You will
- Received the store credit for future purchase of the dead on arrival fish excluding the shipping cost.
If the Live Arrival Guarantee claim doesn't include all the requirements listed above, Splashy Fish has all the rights to reject your claim.
We ship all of the customer orders from our warehouse located in Springfield, VA. We pack and ship our orders depending on the orders with the exception of someday we cannot ship out live fish.
All Live Fish orders will be shipped out on Tuesday and Wednesday each week for overnight shipping by UPS.
Monday to Saturday: We will pack and ship out all orders that do not contain live fish.
Sunday: (Splashy Day) Today is the day we let our hard-working team members and our fish to destress and ready for the following week's shipment.
For more information regarding about shipping please visit us our Shipping Policy and Schedule
Staple food for the optimal development of Koi up to 12 cm (5 in.)
sera Koi Royal Nature Mini (2 mm/0.078 in.) is the staple food consisting of carefully processed granules without dyes and preservatives.
Valuable ingredients such as omega fatty acids and immune stimulating mannan oligosaccharides support the healthy development and disease resistance. 4% sustainably bred insect meal complete the carefully compiled ingredient list.
Due to its balanced carbohydrate vs. protein ratio it is very easily digestible and excellently suitable for a wholesome diet throughout the year. The requirements of the Koi are optimally fulfilled. The floating granules keep their shape particularly well and do not pollute the water.
Staple food for balanced growth of Koi between 12 and 25 cm (5 – 10 in.)
sera Koi Royal Nature Medium (4 mm/0.15 in.) is the staple food consisting of carefully processed granules without dyes and preservatives.
Valuable ingredients such as omega fatty acids and immune stimulating mannan oligosaccharides support the healthy development and disease resistance. 4% sustainably bred insect meal complete the carefully compiled ingredient list.
Due to its balanced carbohydrate vs. protein ratio it is very easily digestible and excellently suitable for a wholesome diet throughout the year. The requirements of the Koi are optimally fulfilled. The floating granules keep their shape particularly well and do not pollute the water.
Staple food for a long, healthy Koi life of Koi above 25 cm (10 in.)
sera Koi Royal Nature Large (6 mm/0.2 in.) is the staple food consisting of carefully processed granules without dyes and preservatives.
Valuable ingredients such as omega fatty acids and immune stimulating mannan oligosaccharides support the healthy development and disease resistance up to high age. 4% sustainably bred insect meal complete the carefully compiled ingredient list.
Due to its balanced carbohydrate vs. protein ratio it is very easily digestible and excellently suitable for a wholesome diet throughout the year. The requirements of the Koi are optimally fulfilled. The floating granules keep their shape particularly well and do not pollute the water.
Complete feed for all Koi
Feeding guide
Feed once or twice daily throughout the year, only as much as the animals take up within a short time.
Ingredients
fish meal, corn starch, wheat flour, Hermetia (4%), wheat gluten, fish oil (containing 49% omega fatty acids), brewers yeast, mannan oligosaccharides, green-lipped mussel, garlic, Haematococcus algae.
Guaranteed analysis
Min. Crude Protein 30.8%, Min. Crude Fat 5.9%, Max. Crude Fiber 4.8%, Max. Moisture 6.0%, Max. Crude Ash 6.7%.
Additives
Vitamins and provitamins: Vit. A 6,550 IU/lb., Vit. D3 820 IU/lb., Vit. E (D, L-a-tocopheryl acetate) 82 IU/lb., Vit. B1 8.2 mg/lb., Vit. B2 8.2 mg/lb., Stabilized Vit. C (L-ascorbyl monophosphate) 82 mg/lb.
