All orders are ship from Springfield, Virginia, USA
100% Live Arrival Guarantee on all orders requiring shipping
Local pick up and curbside/Contactless Pick Up Available in Springfield, Virgina
We have over 300+ fishes with more than 20+ type of betta in stock in VA, USA. Taking one-by-one photos of the betas fish will take a lot of time. We ensure the highest quality fish that we handpicked from our farm. No defined color of Betta will be chosen. Betta types will be Halfmoon Plakat only (Short Tail)
Mystery betta box shipped with 1 quality Betta (may come with 2 bettas, if you are lucky). You will receive similar quality of Betta as shown in the pictures. The quality of the betta will be assured for the price you pay.
Since this is a surprise box we strive to win your heart. Please leave us a comment during checkout if any specific type/color betta that you are/aren't looking for. We will try our best to surprise you.
We highly recommended feeding Bettas with New Life Spectrum Betta Pallet. As it will help to shorten the recovery time plus enhance the health and color of your Betta. All of our fish are fed with this pallet from fry to adult.
Due to the natural nature of this product, we cannot guarantee it will look exactly as pictured *
This is only apply to live fish order.
Live Arrival Guarantee:
We have a lot of experience with shipping live fish orders. In 2021, Our records showed that we only have a 0.5 % Dead on Arrival rate for all live fish orders, compared to the industry standard is at 1.5%. This means that out of 1000 live orders that we shipped to our customer only 5 orders would have fish that arrived dead.
At Splashy Fish, we ensure that our customers are happy and satisfied with their orders. We offer a 100% Live Arrival Guarantee on all of our animals that are shipped to the customer via USPS, UPS, and FedEx.
Splashy Fish has the right to void Live Arrival Guarantee protection if these circumstances include:
Live Arrival Guarantee Claim Period:
For Live Fish and other invertebrates: one and a half hours (1.5 hours) of posted delivery time or customer received time.
For Snails: 48 hours of posted delivery time or customer received time.
How to claim for Splashy Fish's Live Arrival Guarantee:
If there is an incident when your fish are delivered "dead on arrival,”
After submitting all the information required above it will take us 1 to 3 business days to determine the cause of dead on arrival. If the claim was valid and approved by our team, Once We approved your claim, You will
If the Live Arrival Guarantee claim doesn't include all the requirements listed above, Splashy Fish has all the rights to reject your claim.
We ship all of the customer orders from our warehouse located in Springfield, VA. We pack and ship our orders depending on the orders with the exception of someday we cannot ship out live fish.
All Live Fish orders will be shipped out on Tuesday and Wednesday each week for overnight shipping by UPS.
Monday to Saturday: We will pack and ship out all orders that do not contain live fish.
Sunday: (Splashy Day) Today is the day we let our hard-working team members and our fish to destress and ready for the following week's shipment.
For more information regarding about shipping please visit us our Shipping Policy and Schedule
We inspect, quarantine, and quality check all the new arrival fish before your splashy pet get to you
Our customers should not be worried, since according to our 2021 records, our average Death On Arrival (DOA) rate is <0.5%.
All live fish purchases made at our physical store are guaranteed the healthiest condition and complete satisfaction.