I live in Alberta, Canada- I ordered a $300 worth of betta fish. I paid $96 for the only shipping option they had. I requested the fish be shipped on the Tuesday. The request was ignored and they were shipped on Wednesday. Once tracking was sent to me, I saw that they weren't going to arrive until the following Tuesday since Monday was a holiday... They would have arrived on the Friday if they would have sent them on the Tuesday. I quickly began messaging the company on Facebook, Email and this website and all my messages were ignored.
When they finally were released from customs on Friday, they were released too late in the day and the fish had to stay at the warehouse until Tuesday... I spoked to multiple UPS case workers trying to get them to let me pickup the fish and they told me its the sellers fault for shipping the fish with a slower method and they should have used their quicker 1-3 day shipping option..
They finally arrived Tuesday afternoon, almost 7 days in transit. I was expecting a box of numerous dead fish. I opened the box and the bags were filled with dirty yellow brown water that reeked. To my surprise they all made it however 1 died later that night. ZERO REFUND from Splashy as they wont even reply to any of my previous emails or messages..
I continued to try to get ahold of Splashy Fish through emails and Facebook and they still have yet to reply to a single message..
THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED... Anyone buying fish from Canada, please beware