sera Raffy Nature
- In stock, ready to ship
- Inventory on the way
- Live Arrival Guarantee
- Fast shipping
- All our live fish, shrimp, snails are care with love and passion, when through minimum of 14 days quarantined and shipped from Splashy Fish facility in Springfield, Virginia, USA
This is only apply to live fish order.
Live Arrival Guarantee:
We have a lot of experience with shipping live fish orders. In 2021, Our records showed that we only have a 0.5 % Dead on Arrival rate for all live fish orders, compared to the industry standard is at 1.5%. This means that out of 1000 live orders that we shipped to our customer only 5 orders would have fish that arrived dead.
At Splashy Fish, we ensure that our customers are happy and satisfied with their orders. We offer a 100% Live Arrival Guarantee on all of our animals that are shipped to the customer via USPS, UPS, and FedEx.
Splashy Fish has the right to void Live Arrival Guarantee protection if these circumstances include:
- The customer has chosen USPS First Class Mail as a shipped method.
- Shipping address to a PO Box
- The order was refused delivery by the customer.
- The order was return to sender for any reason such as but not limited to wrong shipping address, the address is undeliverable, etc.
- The order was held for pick up at USPS, UPS, FedEx offices no longer than 24 hours after the last update on the tracking number.
- Live Arrival Guarantee claim does not include all the requirements mentioned below
- Live Arrival Guarantee claim made after the arrival period is mentioned below.
- The Fish/Animal have to be in original packaging.
Live Arrival Guarantee Claim Period:
For Live Fish and other invertebrates: one and a half hours (1.5 hours) of posted delivery time or customer received time.
For Snails: 48 hours of posted delivery time or customer received time.
How to claim for Splashy Fish's Live Arrival Guarantee:
If there is an incident when your fish are delivered "dead on arrival,”
- Take 1 picture of the shipping box and the shipping label.
- For live fish and other invertebrates: Take 2 pictures of each of the fish bags that is dead on arrival (the pictures have to show the bag in its original condition, unopened with the original rubber band)
- Send us an email to DOA@splashyfishstore.com with the subject line: DOA and Your Order Number OR messaged us on our social media
- Body of the text: Your tracking number
- The claim must be sent within the claim period mentioned above.
After submitting all the information required above it will take us 1 to 3 business days to determine the cause of dead on arrival. If the claim was valid and approved by our team, Once We approved your claim, You will
- Received the store credit for future purchase of the dead on arrival fish excluding the shipping cost.
If the Live Arrival Guarantee claim doesn't include all the requirements listed above, Splashy Fish has all the rights to reject your claim.
We ship all of the customer orders from our warehouse located in Springfield, VA. We pack and ship our orders depending on the orders with the exception of someday we cannot ship out live fish.
All Live Fish orders will be shipped out on Tuesday and Wednesday each week for overnight shipping by UPS.
Monday to Saturday: We will pack and ship out all orders that do not contain live fish.
Sunday: (Splashy Day) Today is the day we let our hard-working team members and our fish to destress and ready for the following week's shipment.
For more information regarding about shipping please visit us our Shipping Policy and Schedule
sera Raffy I Nature is the treat without dyes and preservatives consisting of natural, gently dried gammarus (43.5%), shrimps (43.5%), small fish and krill for terrapins and other (occasionally) carnivorous smaller reptiles as well as amphibians.
The blend, which represents the natural nutrition spectrum, is rich in optimally useable protein, omega fatty acids, valuable carotenoids, minerals and trace elements as well as in fibers that regulate digestion.
This tasty snack supports disease resistance, development and liveliness when fed regularly.
sera Raffy P Nature is the staple food consisting of floating, gently manufactured granules for carnivorous reptiles such as terrapins.
The balanced, tasty composition with animal and selected veggie ingredients is characterized by optimally digestible protein, easily digestible carbohydrates and a high amount in omega fatty acids.
The terrapin food safely covers the basic requirements of carnivorous reptiles. Their healthy development and liveliness is being supported.
sera Raffy Royal Nature is the treat without dyes and preservatives consisting of natural, gently dried fish (50%) and shrimps (50%). It is the special snack for terrapins as well as other bigger carnivorous reptiles, amphibians and big predatory ornamental fish.
The rather big food animals must be torn into small chunks by the turtles, which represents the natural feeding behavior.
The food is very rich in optimally digestible protein, omega fatty acids, minerals and trace elements. This attractive snack supports development and liveliness when fed regularly.
Information about composition change at the end of 2021: Gammarus pulex has always been the preferable natural food for carnivorous terrapins. This is traditionally due to the high quality nutritional profile as well as the high availability of gammarus. Unfortunately, the effects of climate change can be noticed also in this area. Warming of Gammarus source waters in 2021 had a negative impact on harvest levels. Since catching them sustainably is very important to sera, and only this can ensure a contribution to lasting preservation of the species, sera decided to also include shrimps in the composition of the product sera Raffy I. These replace 50% of the gammarus percentage and provide an even better dietary balance due to their higher protein percentage. At the same time, gammarus still present in the product ensures appropriate supply of the animals with calcium, magnesium, trace elements and beta carotene.
Natural reptile food
This product belongs to the "sera Nature" product range and does not require any dyes and preservatives. The colors of the different food types are due to the natural ingredients. A varied diet with ingredients close to nature is the best protection against deficiencies, and supports health and liveliness of the reptiles. The Nature food types therefore contain natural ingredients such as spirulina, gammarus or gently dried herbs and blossoms. The signets on the package front side indicate these ingredients and their amounts in the food.
Product information
Compound feed for all terrapins
Feeding guide
Feed several times a week in-between meals, only as much as the animals take up within a short time.
Ingredients
shrimps (44%), gammarus (43%), fish, krill.
Guaranteed analysis
Min. Crude Protein 54.5%, Min. Crude Fat 6.0%, Max. Crude Fiber 7.7%, Max. Moisture 9.4%, Max. Crude Ash 19.1%, Min./Max. Calcium 3.5% / 7.0%, Min. Phosphorus 1.0%.
