Transhipping Service by bag VN to USA

Transhipping Service by bag VN to USA

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Regular price$6.50
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Ship Date
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  • In stock, ready to ship
  • Inventory on the way

Transhipping service is the service that we provide for US buyers to have the ability to buy fish in Vietnam (international) and we can provide service to transport live fish from over to Continental US. Splashy Fish Transhipping Service will provide services including receiving the live fish at Viet Nam, quality checks to ensure the live fish and fish bag meet the guidelines, and provide air cargo transport service by airlines from Viet Nam to the USA and then ship to the Buyer's home via Overnight Shipping. 

Buyers are responsible to pay all the international shipping costs and US Shipping costs calculated in this product. Due to software limitations, We cannot provide quality price breaks therefore after the buyer's purchase and shipment are confirmed and arrive at the buyer's house, Splashy Fish will refund back the unused amount of shipping or overpaid shipping, according to the transhipping price list. 

To find out the actual cost of international shipping with a discount tier please visit our current shipping cost file. 

Steps to ensure your fish can be shipped: 

  1. Ask your seller to contact our partner company to request the next available transhipping service date. 
  2. Use this website as a way to pay for international shipping costs and prepaid for the domestic shipping labels. 
    1. Select the bags size or the type of fish you are buying from your sellers
    2. Select the right amount of fish in total that will be shipping from your sellers
    3. Select the shipping date
    4. Select the shipping method with the option of Southwest Cargo, Ship to Home, or Local Pickup (for more information about Southwest Cargo take a look below)
    5. Add to cart 
    6. Fill out the shipping address that you would Splashy Fish to ship to.
      1. The shipping cost will base on the total amount of weight and the bags of fish that you ship + the distance to travel from us to your shipping location. 
      2. The shipping cost is included the styrofoam box and heat packs/cold packs if needed depending on the season of the year and the ship-to location. 
      3. All shipping estimates will ship by UPS with UPS Next Day Air services,
    7. Paid for the total cost of the order.  
    8. Check out the cart
    9. Once Splashy Fish received your shipment in the USA, we will process your order and send you an email with tracking numbers. 

Contact information and location Tranship

Name: Nguyen Minh Thuan
Company name: Betta's House 
Address: 373 /41 373 Lý Thường Kiệt street, Ward 9, Distric Tân Bình, Hồ Chí Minh City, Vietnam
Phone number: (+84) 0908427233
Terms and Conditions using Splashy Fish Transhipping Service:
  • Sellers and Buyers are responsible for fish health and Dead on Arrival fish. 
  • Buyers are responsible to pay for the purchase of the fish cost to sellers. 
  • Buyers are not allowed to ship any illegal live fish/ live animals that are on the do not import list by USA Agency or do not export list by Vietnam Government. The buyer is liable for any damage, and additional cost, if the fish are not allowed to be imported /exported. 
  • Buyers are responsible for filling out the correct shipping address at check out.
  • Buyers are responsible to file a claim with UPS for a lost package or delay. 
  • Splashy Fish Transhipping Service will be responsible for the loss of the package for international shipping.
  • Splashy Fish Dead on Arrival Policy will not apply to this service. 
  • All sales/services are final no refund or returns. 

Southwest Cargo Information:

  • Here is the List of Southwest Cargo facilities in the USA. Please check that your location is near one of the Southwest Cargo facilities before booking. Buyers are responsible to pick up the shipment at the Airlines Cargo. 
  • Southwest Cargo will ship out as payment collection, which means that buyers are responsible for paying the domestic shipping cost at the time of pick up. As of June 2022, all the live fish shipments required to ship as Next Flight Guarantee (NFG) under 101lbs will cost approximately $111 + airport fees and federal fees. 
  • Buyers are still required to fill out the information requires for this service to create an accurate Air-way Bills (AWB) 
  • Splashy Fish will create AWB once we received the Transhipping Bookings. 
  • Buyers can use Southwest Cargo Tracking to track your shipment. 

Vietnamese Translation:

Dịch vụ Shipping của Splashy Fish là dịch vụ vận chuyển nhanh cá thủy sinh/ động vật sống bằng đường hàng không từ Việt Nam tới Mỹ (USA). Dịch vụ vận chuyển sẽ bao gôm dịch vụ nhận hàng tại vn, kiểm tra hàng, dịch vụ vận chuyển bằng đường hàng không từ Việt Nam tới Mỹ (USA) và sẽ dc đóng gói ship bằng UPS (United Postal Services) tới nhà khách hàng qua đệm. 

Khách hàng sẽ trả tiền cho dịch vụ vận chuyển quốc tế và vẫn chuyển trong nước Mỹ. Vì hạn chế chức năng của website Splashy Fish, Chúng tôi không thể để giá theo bảng giả n

Buyers are responsible to pay all the international shipping costs and US Shipping costs calculated in this product. Due to software limitations, We cannot provide quality price breaks therefore after the buyer's purchase and shipment are confirmed and arrive at the buyer's house, Splashy Fish will refund back the unused amount of shipping or overpaid shipping, according to the transhipping price list. 

This is only apply to live fish order.

Live Arrival Guarantee:

We have a lot of experience with shipping live fish orders. In 2021, Our records showed that we only have a 0.5 % Dead on Arrival rate for all live fish orders, compared to the industry standard is at 1.5%. This means that out of 1000 live orders that we shipped to our customer only 5 orders would have fish that arrived dead.

At Splashy Fish, we ensure that our customers are happy and satisfied with their orders. We offer a 100% Live Arrival Guarantee on all of our animals that are shipped to the customer via USPS, UPS, and FedEx.

Splashy Fish has the right to void Live Arrival Guarantee protection if these circumstances include: 

  1. The customer has chosen USPS First Class Mail as a shipped method. 
  2. Shipping address to a PO Box
  3. The order was refused delivery by the customer. 
  4. The order was held for pick up at USPS, UPS, FedEx offices no longer than 24 hours after the last update on the tracking number. 
  5. Live Arrival Guarantee claim does not include all the requirements mentioned below
  6. Live Arrival Guarantee claim made after the arrival period is mentioned below. 
  7. The Fish/Animal have to be in original packaging. 

Live Arrival Guarantee Claim Period: 

For Live Fish and other invertebrates: one and a half hours (1.5 hours) of posted delivery time or customer received time. 

For Snails48 hours of posted delivery time or customer received time. 

How to claim for Splashy Fish's Live Arrival Guarantee: 

If there is an incident when your fish are delivered "dead on arrival,” 

  1. Take 1 picture of the shipping box and the shipping label. 
  2. For live fish and other invertebrates: Take 2 pictures of each of the fish bags that is dead on arrival (the pictures have to show the bag in its original condition, unopened with the original rubber band)
For Snail: Snail generally take longer to acclimate, our customer will have 48 hours of posted delivery time to claim for Live Arrival Guarantee. Please place the snail at the one corner of the tank and within 48 hours and any snail didn't move. Please take pictures of the snail where the opening. 
  1. Send us an email to DOA@splashyfishstore.com with the subject line: DOA and Your Order Number OR messaged us on our social media
  2. Body of the text: Your tracking number
  3. The claim must be sent within the claim period mentioned above. 

After submitting all the information required above it will take us 1 to 3 business days to determine the cause of dead on arrival. If the claim was valid and approved by our team, There is two option for you to choose from:

  1. Complimentary one-time replacement of the fish you ordered (pending current inventory availability). Customers are responsible for the replacement shipping charge. 
  2. Received the store credit for future purchase of the dead on arrival fish excluding the shipping cost. 

If the Live Arrival Guarantee claim doesn't include all the requirements listed above, Splashy Fish has all the rights to reject your claim.

 

 

We ship all of the customer orders from our warehouse located in Springfield, VA. We pack and ship our orders depending on the orders with the exception of someday we cannot ship out live fish.

All Live Fish orders will be shipped out on Tuesday and Wednesday each week for overnight shipping by UPS.

Monday to Saturday:  We will pack and ship out all orders that do not contain live fish. 

Sunday: (Splashy Day) Today is the day we let our hard-working team members and our fish to destress and ready for the following week's shipment.

For more information regarding about shipping please visit us our Shipping Policy and Schedule

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